Our Commitment to Keep Our Die Casting Customers Up and Running
ELK GROVE VILLAGE, IL, December 16, 2020
When the die casting machine is down costs go up.
Avoiding costly downtimes and keeping quality levels high starts with choosing the right machine partner. The right partner will not only provide you with a quality die casting machine but back it with a strong parts and service team.
What to Look for in a Die Casting Machine Partner
When looking for the right die casting machine provider, start with understanding their approach to parts and service. This will help ensure your production is running smoothly at all times.
Look for a partner that keeps a large stock of parts. Having items that would normally take a machine down in stock and ready to ship, along with consumption items, is important. It can make the difference in thousands of dollars lost due to downtime.
Common parts and consumables that Shibaura Machine stocks for die casting machines include servo valves, motors, electrical components, solenoid valves, cartridge kits, and more.
Spare Parts Inventory Value
This aligns with having the parts you need in-stock. Not only saying the parts are in stock, but that your partner has a large inventory value will provide you the assurance that the part you need will be in stock and available to ship immediately.
Shibaura Machine is committed to servicing our customers quickly and carries over $15 million in spare parts inventory primarily in our Chicago-area parts warehouse, but with additional stocking locations in the USA, Canada, Mexico, and Brazil.
Make sure your die casting machine provider is able to offer a quick turnaround time on parts. Ask them about estimated delivery times when it comes to specialty parts.
At Shibaura Machine, most items that would cause a machine to be down are able to ship the same day upon request. Our extensive network of secondary suppliers also understands the importance of our customer’s business and many offer expedited turnaround time.
Expertise Where It Counts
Our goal is to help keep your production running smoothly at all times.
With parts and service die cast team members located in the North American headquarters averaging more than 10 years of service with our company, you can feel confident they know the right questions to ask to identify your needs and get you the support you need quickly.
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